Policies
A credit card is required to be placed on file, serving as a default payment method, prior to scheduling service appointments (alternative payment method/s may be offered at time of service).
- 1hr minimum charge.
- No coupons or discounts applicable.
- Must provide at least 24 hours notice, via phone call only (leaving a voicemail message if unanswered), prior to scheduled appointment time for rescheduling and/or cancellation. Failure to provide at least 24 hours notice regarding rescheduling and/or cancellation will result in a 1hr minimum charge.
- Payment is due immediately upon completion. We accept cash, check, American Express, Discover, MasterCard and Visa.
- Emergency only after normal business hours (M-F 8a-5p, non-Holiday) based on availability.
Emergency service criteria:
(including but not limited to)
- Total power outage
- Half power outage
- Power outages associated with life supporting medical equipment
- Power outages associated with heat during outdoor temperatures at or below 60°F
- Power outage associated with refrigerator/s and/or freezer/s storing food
- Electrical arcing and/or burning or burning smell
- Electrical equipment, wiring and/or devices hot-to-touch
- Power outages associated with smoke and/or fire detectors
- Alarming smoke and/or fire detectors
- Unexplained, intermittent power interruptions
*After-hours service requests not meeting the above emergency service criteria are contingent upon availability and subject to delays and/or rescheduling due to emergency-related service requests taking precedent.